TITLE: Club Access Coordinator
DEPARTMENT: Programs
REPORTS TO: Center Director
STARTING SALARY: $13 per hour
WORK STATUS: Part-time, Monday through Friday 1pm-6pm
FLSA STATUS: Non-Exempt
PRIMARY FUNCTION
This position is part of a collaborative Club team dedicated to our vision of providing a safe, fun and fulfilling environment for all. This position requires a well-organized person who enjoys working in a demanding, fast-paced environment. The Club Access Coordinator creates the first impression for our families and investors, so professionalism, a positive attitude and superior customer service skills are essential. The Club Access Coordinator will work for the Center Director handling all the day-to-day front office needs of the organization.
KEY ROLES (Essential Job Responsibilities)
Monitor all access to the facility
Identify, greet, and direct individuals entering the facility; enforce visitor and volunteer entry policies
Help families understand program options, register for services, and handle general questions about the organization over the phone, via email and/or face-to-face
Accurately collect and record membership and program fees; distribute weekly invoices; maintain direct communication with Accounting Department
Manage State Assistance Contracts: direct parents in completing contract forms and providing all proof of income; maintain records of contract applications and have knowledge of those families who receive assistance
Perform general office duties: answer phones, file, and data entry, maintain inventory of brochures and forms
Make Center-wide announcements regarding Club member pick-up notifications, program announcements and crisis communications
Ensure that every member has fully completed a membership application form along with all additional required documentation; ensure all information is entered in our Member Tracking System (MTS) database software
Input all daily program attendance data; generate reports as needed
Assist program staff with the efficient operation of the site
Maintain cleanliness of front lobby area
ADDITIONAL RESPONSIBILITIES
May be required to participate in special programs and/or events in evenings and/or weekends
Will be required to assist in other duties as deemed necessary
Will be required to work additional hours during our summer program operations (9-10 Weeks)
Will be required to meet with parents regarding fee collections and registration status
RELATIONSHIPS
Internal: Maintains close, daily contact with Center and Accounting Department staff (professional and volunteer), Club members and supervisor to receive/provide information, discuss issues, explain guidelines/instructions; instruct; and advise/counsel.
External: Maintains contact with external community groups, schools, members’ parents and others to assist in resolving problems.
REQUIRED SKILLS/KNOWLEDGE & DOCUMENTS
Associate Degree and 2 years minimum experience in a customer service or front office environment or 3 years minimum experience in a customer service or front office environment with a High School Diploma or GED
Knowledge of youth development programs
An interest in and curiosity for data input and analysis
Experience in an administrative/customer service environment; must be able to work effectively with Club members, volunteers, investors and parents
Exceptional organizational skills and attention to detail; ability to multi-task
Strong customer service skills; must be able to maintain a positive, professional demeanor with challenging customers in a fast paced environment
Excellent use of Microsoft office products: Outlook, Word, Excel, Database software
Ability to communicate effectively with the general public
Attendance, punctuality and reliability are critical to this position
Complete mandatory State/Federal Licensing training requirements within 2 weeks; complete BGCGC orientation training and ongoing training requirements according to onboarding schedule
Must have reliable transportation
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